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If you are on iOS or Android version 6.31.0 or earlier, you will need to upgrade to the latest version to access the new VPN. What is happening?Īnswer: The new VPN powered by Guardian is available in iOS 6.32.0 and Android 6.32.1 and later. I don’t see the Guardian VPN in my app.

If your video streaming service does not work on VPN, you will need to disconnect from the VPN server to watch it. not work on VPN?Īnswer: Many streaming services block VPNs to control the content catalog for each location due to copyright restrictions. If you have a location that is not on the list, please send an email to Why does Netflix/Hulu/Amazon Prime etc. Unless you select a different location, we will automatically connect you to the server closest to you.Īnswer: We are always working with Guardian to assess the availability of servers. For more information about Guardian, please visit the Guardian website, here.Īnswer: You can choose which server location you would like to be connected to using the dropdown menu on the VPN app. After you have removed one of the existing 5 devices, you’ll be able to sign in to the eero app (or the Guardian app, using your completed Guardian account) to add another device.Īnswer: We teamed up with Guardian to provide protection for your devices when you’re off your eero network.

What if I already have VPN on 5 devices? How do I get the VPN on another device?Īnswer: Please revoke access using the instructions above.

Disconnecting the VPN in the eero app alone will not remove that device from your five device limit.

How do I remove the VPN from one of my 5 devices?Īnswer: To revoke access to a device, please complete your Guardian account setup as the eero network owner and revoke device access from your Guardian account on.

Where you have logged into the eero app from different devices, and enabled the VPN on each one, each device separately counts toward your limit. After you enable the VPN on a device, it will count toward the five device limit.

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How many devices can I add VPN protection to?Īnswer: your eero Plus subscription comes with VPN protection for up to 5 devices.

We are looking forward to providing this functionality in the coming year.

If you’re on a Windows device, such as a Windows laptop or desktop, the Guardian VPN is not currently available.

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If you’re on a MacOS device, such as a Mac laptop or desktop, please finalize setup of your Guardian account, then download the macOS Guardian app and sign in using the same Guardian account. To ensure your eero Plus subscription applies when you use the Guardian app, set up a Guardian account (please start from the the email sent to you after you first enabled the VPN to ensure your accounts are reconciled). In this case, the Guardian app should be used. In some cases, the eero app may not be available for your operating system.

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To get VPN protection on other devices, you can install and sign in to the eero app on those devices. The VPN available in the eero mobile app is intended to protect the device that your eero app is installed on. Do I get VPN protection on all of my personal devices?Īnswer: eero Plus subscribers can use the Guardian VPN on up to five compatible devices.FAQ:Īnswer: A VPN is a Virtual Private Network, which is a service that creates a secure, encrypted connection between your device and a secure server, helping you to browse the web privately and securely. This requires acceptance of the Guardian terms of service and the operating system VPN permissions promptįrom this tab in the eero app, you are then able to connect and disconnect from the VPN server whenever is convenient for you.įor instructions on downloading and logging into Guardian for MacOS, please click here. Toggle on the VPN to enable VPN protection for the device.You can activate the VPN on the eero mobile app. As part of your eero Plus subscription, you can access VPN protection, powered by Guardian, on your phone or tablet device if you are using the eero app with mobile version 6.32.0 or later (iOS) or 6.32.1 or later (Android).

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