A spokesperson said: “These allegations about TikTok’s policies are wrong or based on misunderstandings, while the Guardian has not given us enough information about their other claims to investigate. TikTok said it was false to claim that children under 13 were allowed on the platform if they stated in their bio that the account was managed by an adult. Once a kid learns that this works, they will tell their friends.” Moderators have two options: to ban, which would mean the removal of the account, or to approve, allowing the account to stay on the platform.Ī staff member at TikTok said they believed it was “incredibly easy to avoid getting banned for being underage. Suspected cases of underage account holders are sent to an “underage” queue for further moderation. It has also been alleged that moderators have been told in meetings that if a parent is in the background of a seemingly underage video, or if the bio says an account is managed by a parent, those accounts can stay on the platform. The message was sent into a group chat with more than 70 moderators, who are responsible for looking at content mostly from Europe, the Middle East and Africa.

The advice from the TikTok quality analyst was that if the account bio said it was managed by parents then moderators could allow the account to stay on the platform. The internal communication sent in the autumn involved a quality analyst – someone who is responsible for any queries related to moderating video queues – who was asked by a moderator whether they should ban the user’s account.

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